Collection Manager

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV

• Experience in managing collection agencies

• Excellent data management skills

• Individual Performer

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

• Review cases with FOS / TL and work assignment basis the disposition code.

• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

• Receipt book & Repo kits allocation and auditing periodically

• Agency billing closure within 60 days of the work completed month.

• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.

• Handling collection/repo related customer service issues/escalations.

• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.

• BKT resolution with agency and FOs level need to be tracked & reviewed.

• Flow rates to next BKT needs to be restricted on the location you are handling.

• Remove the non-performing FOs and recruitment the fresh team and train as and when required.

• CRM queries needs to be closed as per the TAT assigned.

• RCU audit queries must be reverted before TAT and implementation of committed action at field level.

• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.

• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.

• HHT not working need to be informed to IT team for need of support.